Now Available
Finding
Fact
Before
Fixing
How Business Professionals Can Avoid False Assumptions When Solving Problems
Order your copy
How Business Professionals Can Avoid False Assumptions When Solving Problems
Order your copy
You have the frameworks. A3, 8D, DMAIC — your team knows the playbook. Yet problems persist. The issue is not the tools. It is the deeply human tendency to mistake an unverified guess for a fact, and then build an entire solution on top of it.
Cognitive biases that silently sabotage root cause analysis — named and mapped
Practical tools to move from guesswork to verified fact, immediately applicable
Years of real-world experience in global medical device manufacturing behind every insight
Mindset shift that separates great problem solvers: "I don't know — let's find out"
A six-step filter to separate plausible causes from noise — using only facts already known about the problem.
Anchoring, confirmation bias, sunk cost fallacy and more — named, explained, and made easy to spot in the moment.
Rapidly scope and eliminate causes by defining what the problem is — and critically, what it is not.
Before fixing the process, verify your measurement system is actually telling you the truth.
Know which type of variation you are dealing with — the wrong response to each makes problems significantly worse.
How to build a team culture of honest learning after every problem solved — without making it a chore.
Available now from all major booksellers worldwide.
Also available from all good online bookshops worldwide